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Billing and Subscription

Welcome to Upzilla’s Billing and Subscription FAQ section, where we address common questions and concerns related to the billing and subscription process for our uptime monitoring service. Whether you’re a new user exploring our platform or a seasoned customer looking for clarification on billing-related matters, this FAQ section aims to provide you with clear and comprehensive answers to ensure a smooth and hassle-free experience with Upzilla.

Frequently Asked Questions:

How does Upzilla’s billing cycle work?

Our billing cycle operates on a monthly or annual basis, depending on your chosen subscription plan. You will be billed automatically at the beginning of each billing cycle for the upcoming period of service.

Can I change my subscription plan or upgrade/downgrade at any time?

Yes, you can change your subscription plan or upgrade/downgrade your account at any time through your Upzilla account billing section. Changes to your subscription plan will take effect immediately, and your billing will be prorated accordingly.

What payment methods does Upzilla accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover, for payment of subscription fees. Additionally, we offer alternative payment methods such as PayPal for added convenience.

Are there any hidden fees or charges?

No, there are no hidden fees or charges associated with Upzilla’s uptime monitoring service. Our pricing is transparent, and you will only be billed for the subscription plan you choose, with no additional costs or surprises.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time through your Upzilla account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and you will not be billed for the subsequent period.

Is there a refund policy?

We offer a satisfaction guarantee to ensure your peace of mind. If you’re not satisfied with our service for any reason, please contact our customer support team within the first 30 days of your subscription, and we’ll be happy to issue a full refund.

How do I sign up for a subscription plan?

You can sign up for a subscription plan directly within our platform. During signup, you will be redirected to PayPal to securely complete your payment.

What are the different subscription plans available?

We offer a variety of subscription plans to fit your monitoring needs. You can find a detailed breakdown of our plans and their features on our pricing page.

How can I view my invoices and receipts?

Your invoices and receipts are readily available within your PayPal account.

What happens if my payment fails?

If your PayPal payment fails, you will receive a notification from both us and PayPal. You will have the opportunity to update your payment information to avoid service disruption.

Can I cancel my subscription, will I receive a refund?

Yes, you can cancel your subscription at any time through your account settings / billing section. Please note that cancellations are effective at the end of your current billing cycle. Refunds are generally not available for cancellations mid-cycle. However, please contact our support team if you have any questions or special circumstances.

Is my billing information secure?

We take security very seriously. Your payment information is never stored on our platform. All transactions are securely processed through PayPal