Billing and Subscription
Welcome to Upzilla’s Billing and Subscription FAQ section, where we address common questions and concerns related to the billing and subscription process for our uptime monitoring service. Whether you’re a new user exploring our platform or a seasoned customer looking for clarification on billing-related matters, this FAQ section aims to provide you with clear and comprehensive answers to ensure a smooth and hassle-free experience with Upzilla.
Frequently Asked Questions:
Our billing cycle operates on a monthly or annual basis, depending on your chosen subscription plan. You will be billed automatically at the beginning of each billing cycle for the upcoming period of service.
Yes, you can change your subscription plan or upgrade/downgrade your account at any time through your Upzilla account billing section. Changes to your subscription plan will take effect immediately, and your billing will be prorated accordingly.
We accept major credit cards, including Visa, Mastercard, American Express, and Discover, for payment of subscription fees. Additionally, we offer alternative payment methods such as PayPal for added convenience.
No, there are no hidden fees or charges associated with Upzilla’s uptime monitoring service. Our pricing is transparent, and you will only be billed for the subscription plan you choose, with no additional costs or surprises.
Yes, you can cancel your subscription at any time through your Upzilla account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and you will not be billed for the subsequent period.
We offer a satisfaction guarantee to ensure your peace of mind. If you’re not satisfied with our service for any reason, please contact our customer support team within the first 30 days of your subscription, and we’ll be happy to issue a full refund.
You can sign up for a subscription plan directly within our platform. During signup, you will be redirected to PayPal to securely complete your payment.
We offer a variety of subscription plans to fit your monitoring needs. You can find a detailed breakdown of our plans and their features on our pricing page.
Your invoices and receipts are readily available within your PayPal account.
If your PayPal payment fails, you will receive a notification from both us and PayPal. You will have the opportunity to update your payment information to avoid service disruption.
Yes, you can cancel your subscription at any time through your account settings / billing section. Please note that cancellations are effective at the end of your current billing cycle. Refunds are generally not available for cancellations mid-cycle. However, please contact our support team if you have any questions or special circumstances.
We take security very seriously. Your payment information is never stored on our platform. All transactions are securely processed through PayPal